Complex care is a specialist form of support available to those with a chronic or long-term health condition, who require extra assistance to manage their symptoms and complete day-to-day activities. Complex care can include any condition that requires clinical support, such as Parkinson’s, acquired brain injuries or a neurological condition. It can also be provided if someone requires nursing care as a result of their primary condition, for example, a PEG feeding tube after someone has had a stroke.
Complex care support plans will have involvement from a clinical nurse, who will work closely with the care manager carrying out the initial assessment to ensure all aspects of the customer’s clinical care requirements are catered for. For example, there may be specific instructions for someone with a stoma and the amount of support a carer is to deliver.
Support plans can be altered at any time by the customer’s care manager and are always reviewed every six months.